Revo­ca­tion Pol­i­cy for Dig­i­tal Content

Notice for con­sumers on the can­cel­la­tion of con­tracts for the sup­ply of dig­i­tal con­tent that is not sup­plied on a phys­i­cal medi­um (e.g. an e‑book or a soft­ware download)

Can­cel­la­tion policy

A con­sumer is any nat­ur­al per­son who com­pletes a legal trans­ac­tion for pur­pos­es that are for the most part not attrib­ut­able to any pro­fes­sion­al activ­i­ty of either a com­mer­cial or self-employed nature they engage in.

Right of cancellation

You have the right to can­cel this con­tract with­out giv­ing rea­sons with­in a four­teen-day can­cel­la­tion peri­od that begins on the day on which the con­tract is con­clud­ed. In order to exer­cise your right of can­cel­la­tion you must noti­fy us ([please insert: name/​company, address of can­cel­la­tion recip­i­ent, tele­phone num­ber, email address, fax num­ber (if you have one); you can also use the short­code and save the address in your EN set­tings]) of your deci­sion to can­cel this con­tract by means of an unequiv­o­cal dec­la­ra­tion (e.g. in the form of a let­ter sent by post, a fax or an email). You can — but are not required to — use the can­cel­la­tion form tem­plate append­ed to this can­cel­la­tion pol­i­cy. You will be deemed to have com­plied with the afore­men­tioned can­cel­la­tion peri­od if your let­ter, fax or email noti­fy­ing us of the use of your right of can­cel­la­tion was sent pri­or to the expiry of the can­cel­la­tion period.

Con­se­quences of cancellation
If you can­cel this con­tract we are required to pay back all pay­ments we have received from you (includ­ing deliv­ery costs but exclud­ing addi­tion­al costs incurred as a result of you select­ing a dif­fer­ent deliv­ery type to the stan­dard, low­est cost deliv­ery type we offer) with­out delay and with­in a max­i­mum peri­od of four­teen days from the date on which we receive your cor­re­spon­dence noti­fy­ing us of your can­cel­la­tion of this con­tract. Repay­ment occurs using the same pay­ment type you used for the orig­i­nal trans­ac­tion unless oth­er­wise agreed with you; you will not be charged any fees in con­nec­tion with repayment.

Can­cel­la­tion form template

(If you wish to can­cel the con­tract please fill out this form and send it back to us.)
 — To [please insert: name/​company, address of can­cel­la­tion recip­i­ent, email address, fax num­ber (if you have one)]:
 — I/​we (*) here­by can­cel the con­tract I/​we (*) con­clud­ed for the pur­chase of the fol­low­ing goods (*)/ the deliv­ery of the fol­low­ing service (*)
 — Ordered (*)/​Received (*)
 — Name of consumer(s)
 — Address of consumer(s)
 — Sig­na­ture of consumer(s) (only required if the can­cel­la­tion is sub­mit­ted in paper form)
 — Date
 — — — — — — — — — — — — —
(*) Delete as appropriate.

Exclu­sion and pre­ma­ture expiry of the right of cancellation
The right of can­cel­la­tion does not apply to con­tracts for the sup­ply of dig­i­tal con­tent that is not pre­fab­ri­cat­ed and whose fab­ri­ca­tion is either defined by the options select­ed and pur­pos­es intend­ed by the con­sumer or clear­ly tai­lored to the con­sumer’s per­son­al require­ments. The right of can­cel­la­tion expires pre­ma­ture­ly if we only com­mence the per­for­mance of the con­tract after you grant your express con­sent and thus con­firm your aware­ness of the fact that you lose your right of can­cel­la­tion upon such time as we com­mence the per­for­mance of the con­tract. We point out that we are enti­tled to make the afore­men­tioned con­sent and con­fir­ma­tion a pre­req­ui­site for the con­clu­sion of the contract.